Refund policy

At Well Root, we want you to shop with confidence. This policy explains when a refund or replacement applies and how to request one.

Our guarantee

If your item arrives damaged, defective, or not as described, we will replace it free of charge or issue a full refund. Your choice. To process this quickly, please contact us within 14 days of delivery and include a photo or short video showing the issue. Proof of the fault is required before a replacement or refund is approved.

Return window

Requests must be made within 30 days of delivery. After 30 days we are unable to offer a refund or replacement.

Changed your mind

If you simply change your mind, you may request a return within 30 days provided the item is unused and in its original packaging. For change of mind returns, the customer is responsible for the return shipping cost, and the original shipping charge is non refundable. Once we receive and inspect the item, we will issue a refund for the product price.

Items that arrive faulty

For damaged, defective, or incorrect items, you do not need to ship anything back in most cases. A clear photo or video is enough for us to approve your replacement or refund. If a physical return is ever required, we will provide the address and, for faults that are our fault, cover the return cost.

What is not covered

Refunds do not apply to items damaged through misuse or normal wear, items missing their proof of purchase, or requests made after the 30 day window. We reserve the right to decline refunds where we reasonably believe a claim is fraudulent or abusive.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How refunds are issued

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thebelmoro.com.

How to start

Email support@thebelmoro.com with your order number and, where relevant, a photo or video of the issue. We respond within 1 to 2 business days.